Shipping & Returns

Shipping outside of the lower mainland, within Canada is by priority mail which should take approximately 5 business days. Shipping parcels within the lower mainland may be by courier or by Canada Post. Please specify if you have a preference. International shipping can take up to 10 business days. Local orders include a $5.00 handling fee while international orders include a $9.00 handling fee. These fees are included in the shipping cost. Our shipping rates are reasonable and are basically based on weight. Select products have the handling fee only while certain small items have free shipping. Orders over $300.00 also have free shipping. This will be evident at check out. If you have pre-arranged a pick up enter PICK UP as your discount coupon at check out and your shipping costs will be refunded. Returns are offered on a per customer basis if you are not satisfied with your purchase. Please e-mail us with any questions or concerns and we will get back to you as soon as possible. Thank you, Sandra Zaruba, B.Comm., C.I.E.H. Founder

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